We make I.T. Clear and simple, always.
We use the very latest remote management tools, purpose-built for today’s IT support challenges. They bring together world-class remote access and support with conversational ticketing to help your staff make requests easily so we can triage problems, and fix issues quickly.
Our scaleable prices are per user/device meaning you only ever pay for the support, services, and solutions you need.
Protecting your company against cyber-attack is essential, with our core-protect and virtual IT dept plans we protect your organisation against ransomware, phishing, zero-day threats, and targeted attacks with our cloud-based cyber security platform.
Keeping your business operating is our number one priority, and to that end, we have one of the most impressive service-level agreements available.
- Critical Issues:* Response within 2 hours, with efforts to resolve the issue within 4 hours (*only in our Virtual IT Department Plan).
- High Priority Issues: Response within 4 hours, with efforts to resolve the issue within 8 hours.
- Medium Priority Issues: Response within 8 hours, with efforts to resolve the issue within 24 hours.
- Low Priority Issues: Response within 24 hours, with efforts to resolve the issue within 48 hours.
What's included?
- Unlimited access to our modern service desk support including conversational ticketing and remote access
- Basic Microsoft 365, Exchange and SharePoint Admin
- 24/7 remote Device monitoring with Intelligent alerting
- Managed End Point Internet Security & cyber protection. One device licence per user included
- Server Protection: Protect company data passing through all servers & network file storage
- Network Attack Protection improves detection of known vulnerabilities on the network level.
- Enhanced SLA (adding in new critical tier with two-hour response)
- Onsite support visits: (If the issue cant be resolved remotely, KY & EH postcodes only)
- Advanced Microsoft 365, Exchange, SharePoint Management
- LiveGuard Advanced - Proactive cloud-based threat defence against targeted attacks
- Patch management, prevent threats from out-of-date operating systems and applications
We answer your most frequently asked questions
Can I change plans mid-term?
Although plan terms are fixed for the minimum duration period, you can upgrade your company plan anytime. We purchase licensed software/services such as remote management and cyber protection software for a minimum period to cover your business so downgrading is not possible.
Can I add change the number of users?
You can increase the number of users anytime. You cannot decrease the number of users until your plan expires. We purchase licensed software/services such as remote management and cyber protection software for a minimum period to cover your business so downgrading the number of users is not possible until the renewal.
Can I mix plans between my users?
No, plans cannot be mixed, i.e some users on core and some on core-protect. All user of an organisation must be on the same plan.
Can I get IT support without a support plan?
We can help and assist any company provided they have accepted our terms and conditions. Pay-as-you-go clients do not benefit from priority support or remote monitoring services. We can provide free quotes/estimates on request for larger projects.
How do my staff access support?
We have a fully integrated ticketing system which is monitored during business hours.
Who controls access to data/emails etc?
During the onboarding process, we will invite you to prepare a mandate to manage your security. For example, if a user requests additional access to data or an email mailbox, then your mandate can instruct us to get final permission from a named individual or any individual within a named group.